Refund and Cancellation Policy

1. What we sell

CiteProof sells monthly subscriptions to its paid plans, Pro and Research Lab. Subscriptions are billed in Indian rupees (INR) through Razorpay.

We never see or store your card numbers. Payment details are entered with Razorpay and handled by Razorpay.

2. Cancelling your subscription

You can cancel your subscription at any time from your account. Your plan stays active until the end of the billing period you have already paid for. No further charges are made after that date.

3. Refunds

Paid plans give access to research usage that costs us money to run. For this reason, payments are generally not refundable once usage has started in the billing period.

[Owner to confirm: refund window, for example 7 days from the first payment if no paid-plan runs were used]

We will refund the following:

• Duplicate charges for the same subscription and billing period.
• Charges caused by a billing error on our side.
• Payments that failed but were still debited, and payments that were made without your authorisation. [Owner to confirm: how unauthorised payments are reported and verified]

4. Failed renewals

If a renewal payment fails, your account moves to a past-due state. Paid features may pause until a payment succeeds. [Owner to confirm: number of retry attempts and days before the account moves to the Free plan]

5. How to ask for a refund

Email aryanpardeshi606@gmail.com with the email address on your account and the date of the payment. We aim to reply within [owner to confirm: number] business days.

Approved refunds go back to your original payment method within [owner to confirm: 5 to 7] business days. The time your bank takes to show the credit may vary.

6. Changes to this policy

[to be completed by the operator]

7. Contact

For questions about this policy, see our contact page.